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Technical Support Analyst - Collaboration Tools
expires on: June 7, 2020
LOCATION: Minneapolis, MN
JOB #: 101804
JOB TYPE: Consulting
CATEGORY: Networking & Infrastructure
DURATION: 6+ months
CLIENT: Insurance Technology

LogiSolve is seeking a Technical Support Analyst for a unique opportunity with our IngenioHQ Client. These positions will provide the opportunity for growth and skill enhancement for the right candidates.  You will learn new tools and capabilities while leveraging your existing skills with online tools and media.

 

NOTE: All candidates MUST CURRENTLY be eligible for hire as a W2 employee and to work in Minnesota.

 

The IngenioHQ Program is specifically focused on early career professionals who have a history of high achievement, a desire to push themselves further and are interested in career opportunities beyond a standard entry level position. We work with consultants and clients to maximize your capabilities and open the door for growth through hands on project experience and mentoring.

 

This is a Technical Support Analyst opportunity created by the rapid changes we have in our work environments over the last couple of months.  In this position you will provide Tier One support for the most commonly used meeting and collaboration tools among this enterprise remote workforce; primarily Webex and GoToMtg. This is a highly collaborative organization and you could be supporting meeting with 1,000++ users, speakers and global conference users.

 

As you establish your skills as a Technical Support Analyst and provide value across the organization, you will have the opportunity to work with many forms of technology including IP telephony systems, laptops and shared platform terminals, networked applications, workstation hardware and software.

You will learn to optimize processes for Collaboration tools, examine data flow and improve how information is shared.

 

Experience and capabilities for consideration

  • Bachelor's degree in Computer Science or equivalent work experience
  • At least 2 years of experience with enterprise level networks

·        Experience in WebEx and GoTo Meeting

·        Strong analytical and problem-solving skills.

·        Strong written and verbal communication skills, including communicating IT technical topics to non-IT professionals.

·        Demonstrates strong partnerships across various partner groups.

·        Flexible with a high degree of initiative to work in a fast-paced work environment

Additional Considerations:

      IT certifications across a variety of disciplines, is preferred.

      Available to work beyond standard business hours on occasion to address mission critical issues that may affect client business.

If you meet the above requirements and are interested in the position, please apply today!

http://logisolve.com/positions.aspx or hminer@logisolve.com 
 

About LogiSolve:

LogiSolve is a Minnesota-based business and IT consulting firm founded in 2002, but our roots in the Twin Cities market go back much further than that. Most of our leadership team has been consulting in the Minnesota market since the late 1980's or early 1990's. While technology and business models have changed through the years, many of our core principles remain the same.

LogiSolve believes in a three-circle model of excellence supporting our Clients, our Consultants, and our Company. 

www.Logisolve.com for more information.

 

About IngenioHQ

Like LogiSolve, IngenioHQ is founded on our 3 Circle Model of Excellence, supporting our Clients, our Consultants, and our Company. IngenioHQ is our new model consulting program designed to promote accelerated career opportunities for passionate, smart, inquisitive and adaptable professionals moving into new territory. We seek out individuals with a track record of achievement who can expand client capabilities in delivery and developing workforces. We vet candidates on skills and aptitude; on creativity and initiative; adaptability and drive and we look at the realistic transferability of your background to today’s workforce needs.

 

Benefits of Working with LogiSolve:

Medical and dental insurance with multiple plan options

Participation in our 401k plan

Bi-weekly payroll

Flexible work environment

 

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