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Help Desk Specialist-Level 1
expires on: April 1, 2019
LOCATION: Golden Valley, MN
JOB #: 100589
JOB TYPE: Consulting
DURATION: 6+ months
CLIENT: Insurance

Additional job details:

    Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtains and enters complete and accurate incident description into the system. Interacts with clients in a courteous and professional manner to foster customer relations

    Responsible for the training and mentoring of all new staff additions

    Diagnose client problems. Compares options and solutions using previous experience, training and solutions scripts to resolve client problems. Is able to provide technical solutions to 80% of calls while user is on the line.

    Analyze and prioritize all calls. Understands when to escalate or route calls, or coordinate solutions with other IT resources.

    Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected.

    Provide front-end security administration for password issues, locked accounts and multiple connections. Administrate new and existing accounts on the secure web sites.

    Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.

    Perform weekly call audits on all Service Desk members.

    Communicate updates from other technical areas concerning the production environments.

    Takes initiative to identify improvements in processes and works to implement the changes.

    If you meet the above requirements and are interested in the position, please apply today!

    About LogiSolve:

    LogiSolve is a Minnesota-based business and IT consulting firm founded in 2002, but our roots in the Twin Cities market go back much further than that. Most of our leadership team has been consulting in the Minnesota market since the late 1980's or early 1990's. While technology and business models have changed through the years, many of our core principles remain the same.

    LogiSolve believes in a three circle model of excellence supporting our Clients, our Consultants, and our Company.

    Benefits of Working wit LogiSolve:

    • Medical, dental insurance, and participation in our 401k plan
    • Bi-weekly payroll
    • Flexible work environment

    © 2019 LogiSolve, LLC. All Rights Reserved. Equal Opportunity Employer | Privacy Policy | Contact
    LogiSolve, LLC. | 600 Inwood Ave N | Suite #275 | Oakdale, MN 55128 | Tel: 763.383.1000 | Fax: 651.207.5067 |